Gestão da Informação em Shopping Center: um mecanismo de controle informacional para o setor de manutenção

Abstract

The condominium sector of shopping centers in Brazil has shown exponential growth in recent decades, and building maintenance has become increasingly important for the longevity of projects. Given this scenario, the general objective of this research was to develop an informational control mechanism for the maintenance sector of a company in the shopping center segment. To carry out this project, it was initially necessary to define the application location, analyze the existing informational structure, develop the informational control mechanism, and analyze the results of this application. The mechanism consisted of an electronic spreadsheet built using the Visual Basic for Applications (VBA) language, and manual Service Orders (OS), which were created to standardize information and feed the spreadsheet following a Standard Operating Procedure (SOP). The results showed that the maintenance sector did not have formal informational control processes. With the application of the mechanism, an improvement in productivity was identified, a reduction in the execution time of activities, and an increase in preventive maintenance, in addition to a reduction in corrective maintenance. In addition, employees mentioned that the implementation improved the standardization and organization of maintenance processes, reduced failures and rework, as well as increased practicality in carrying out activities. It was concluded that a cost-effective and adaptable tool to assist in informational control can make the organization more productive and competitive.