Qualidade de vida no trabalho: um estudo sobre a percepção dos servidores técnico-administrativos de uma instituição de ensino superior, segundo o modelo de Walton

Abstract

With the changes that are constantly occurring in the world of work, independent public or private organizations are aware of new management practices, so that they appear as a competitive advantage in the market. In this context, the workers that are part of them, need factors that motivate them and meet their expectations, quality of life (QWL) assumes this role, with the purpose of minimizing social and physical problems that may sound in a negative way in the employee's perception, in order to make it more motivated and productive. This study aimed to diagnose the perception of quality of life in the work of the administrative technicians of a higher education institution, according to Walton's model. This research about the approach is classified as qualitative and quantitative, as far as its objectives are descriptive exploratory, as far as the procedures is classified as bibliographic. For the data collection, a semi-structured questionnaire was used and based on the categories proposed by Walton. For data analysis, we used Software with SPSS and Excel 2013. We sought to correlate the data obtained with the theoretical framework of the study area. The results revealed a high degree of dissatisfaction (compared to the answers obtained in the research, and the organization should restructure its management strategies in order to provide higher employee satisfaction, which will result in a better quality of life at work and, consequently, better results for the Institution.