A importância da inteligência emocional para gestão de pessoas de uma OSCIP: um estudo no centro de apoio aos pequenos empreendimentos – CEAPE no estado do Pará

Abstract

It was sought to know the particularities of emotional intelligence, whose research has been gaining emphasis in the academic and social environments, with a view to its increasing applicability in the organizational environment. The general objective was to know the characteristics of employees' emotional intelligence, relevant to their professional development in the Small Business Support Center (CEAPE) in the State of Pará. Specific objectives were: a) Analyze the profile of CEAPE employees in the State of Pará; b) Know the level of emotional intelligence represented by the main skills of the people in the organization; c) Check the employees' perception about the importance of knowing how to use reason and emotion for their professional development. The methodology used required an exploratory research of what represents intelligence and emotion for the human being, and its forms of application more appropriate to the working environment, resorting to a bibliographical revision, which provided the theoretical basis necessary to this study of company consulted. Interviews were conducted through a semistructured form to collect the data related to the profile of the employees, such as gender, age, company status, marital status, education level, and those who hold positions of management, being qualitative information relevant to understanding the actual behavior of the interviewees, compared to the theoretical content examined by scholars. Applying the test proposed by the authors Seymour and Shervington (2001), it was possible to measure the levels of emotional intelligence of the respondents by means of a score of their abilities identified by the instrument of data collection, representing the quantitative aspect of this analysis. It was also verified the employees' perception about the importance of emotional intelligence for professional development and success, observing the results analyzed in the institution, according to which it was understood that knowing how to use reason and emotion properly brings benefits and growth to the individual and to the company, regardless of the predominant gender of its employees, who are currently selected according to the ability to deal with their own emotions and their cooperators, who act intelligently, contributing not only to their own professional growth but also to growth of the entire organization.